The price of shipping within the US is USD $12.99 per order.

The price of shipping overseas is USD $16.99 per order.

We offer worldwide Free Shipping if your order is above $100, so take
advantage of this special offer.

The shipping time depends on your exact location. However, shipping within
the US usually takes only 5-15 business days, and 10-20 business days for
international shipping.

Shipment will be carried out by our logistics partners DHL Express, Fedex, UPS, or other shipping company, you can choose the shipping method when you checkout.

All deliveries sent by ELFOW.COM are insured against theft and accidental damage. We ship worldwide. We ask for your understanding that we cannot deliver to PO boxes. For partial shipments, the shipping cost will be charged only once.

DEFINITIONS
“Seller” shall mean ELFOW.COM and its successors and assigns.
“Buyer” shall mean the Buyer or any person acting on behalf of and with the authority of the Buyer.
“Guarantor” means that person (or persons), or entity who agrees herein to be liable for the debts of the Buyer if a Limited Liability Buyer on a principal debtor basis.
“Goods” shall mean Goods supplied by the Seller to the Buyer (and where the context so permits shall include any supply of Services as hereinafter defined).
“Services” shall mean all services supplied by the Seller to the Buyer and includes any advice or recommendations (and where the context so permits shall include any supply of Services as defined supra).
“Price” shall mean the cost of the Goods as agreed between the Seller and the Buyer.
REFUNDS/ DEFECTS/ RETURN OF GOODS

The Seller will not refund any monies paid or accept any returns for Custom Order Products.
If the Goods arrive to the Buyer in a damaged state, the Buyer is required to notify the delivery agent and the Seller within 48 hours in writing inclusive of photography or a video evidence of the damage to the Goods and associated packaging to verify. Failure to comply with this request and timeframe will void the Seller obligations.Due to the hand rendered nature of the Goods, they can be subject to variations and slight discolorations. Some variations in color can also occur as a result of the computer screen and printer calibration. The Buyer acknowledges that these variations and discolorations are not a fault of the Products and accepts the potential of such occurrence.
The Buyer shall inspect the Goods on delivery and shall within forty-eight (48) hours of delivery notify the Seller in writing of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote. The Buyer shall afford the Seller an opportunity to inspect the Goods within a reasonable time following delivery. If the Buyer shall fail to comply with these provisions the Goods shall be conclusively presumed to be in accordance with the terms and conditions and free from any defect or damage.

PROCESS FOR RETURNS

Unfortunately, we cannot refund custom products and limited edition installations. Please contact our service team in case of technical problems.